Refund and Return Policy
Most new products ship with a full manufacturer warranty. All warranty claims must be processed directly through the manufacturer. Other products come as-is with no warranty. All warranties are through the manufacturer and not MAHINDRA ARMS Please contact our sales department for more information.
Returns & Exchanges
Used Firearms Sales
Used firearms may not be returned. All sales are final. Description and photos (if available) are provided by the seller.
All firearm sales are final once transferred, so please make sure you order the correct item. Once your firearm arrives at your transferring dealer, please inspect it thoroughly before completing the transfer paperwork. If there is any damage to the firearm, please contact us immediately and DO NOT complete the transfer paperwork. If you take delivery of the firearm and later find an issue, it will need to be sent back directly to the manufacturer for repairs. We will help you coordinate a claim if needed, but any warranty expenses will need to be worked out between you and the manufacturer directly. If the weapon is found to be defective while still at the dealer, we will get the weapon shipped back to us and do our best to replace the item, offer you an alternative, or issue a refund depending on availability.
If you have received a damaged or defective item, please contact us immediately for assistance. All other returns, exchanges, or cancellations are at our sole discretion and may be subject to a 30% restocking fee. When exchanging an item, if that item is no longer available then a refund will be issued. Refunds will not be issued until we have received the item.
If we erroneously sent you the wrong item, please accept our apology as we do our best to ensure accuracy. If this does happen, please contact us immediately so we can quickly correct this for you. If this is a firearm requiring a transfer, leave the weapon with the dealer and DO NOT TRANSFER it into your name. Once it has transferred, we cannot accept any returns or exchanges. All firearm sales are final once transferred.
All returns must be coordinated with MAHINDRA ARMS within 15 days of receipt. Please contact customer service for an RMA# as we cannot receive the return without this. When exchanging an item, the new item will not be shipped until the old item is received.
Inventory and Availability
Our inventory changes rapidly. While we make every attempt to make sure the information on our website is correct, MAHINDRA ARMS will not guarantee that titles, pictures, or descriptions on our site are error free. We reserve the right to cancel any order including but not limited to orders for items with errors in the price or description. In the event that an order is cancelled, we will not charge the customer and we will return funds in full if payment has been sent.
Some products may have extended delivery times. A deposit does not guarantee the price for your order. In some instances we do need to adjust the price if the cost for the item has increased. You are encouraged to contact our sales department for an approximate delivery date. Refunds are at our sole discretion.
All special order deposits are non-refundable/non-transferable so please be sure the item you are purchasing is in fact the one you would like.
We do our best to keep our inventory as accurate as possible but unfortunately an item may get oversold. If we can secure that item in a timely manner we will notify you of the estimated shipping time. If the item is not available timely we will refund your order immediately. Please note, each bank is different as to how quickly your bank applies the funds back to your account. The refund could take anywhere from 2 to 7 business days to show on your account.
All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Website and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.
All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.
ONLINE PRICE & DESCRIPTION ERRORS
Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.